If your order isn't the right fit, we're happy to help. Please contact concierge@drmarnie.com within 30 days of receipt, and our team will guide you through the return process.

Once your order ships, you’ll receive a confirmation email with tracking details. Please note it may take up to 24 hours for tracking updates to appear.

Orders over $50 ship free within the continental U.S. For smaller orders, shipping costs vary by location, but typically average around $10.

If your order appears lost or misdelivered, please email concierge@drmarnie.com within 14 days of your shipment notification.

Email us with photos and your order number. We will replace or refund based on the situation.

Yes, we offer international shipping to the UAE, Australia, Canada, the UK, the EU, and many countries across Asia, including Japan, South Korea, Singapore, and Hong Kong. Shipping rates and delivery times vary by destination. If you have questions about a specific destination or need help with an international order, contact our team at concierge@drmarnie.com.

Orders ship within 2 days and usually arrive within 1–4 business days, depending on your location. You’ll receive tracking updates as soon as your order ships.

Sometimes carriers mark packages as delivered before they actually arrive. If your order hasn’t shown up within 2 days, email concierge@drmarnie.com, and we’ll help locate it.

If you need to make changes or cancel your order, email concierge@drmarnie.com with your order number as soon as possible. If your order hasn't shipped yet, we'll do our best to make the update.

Absolutely, your satisfaction is our top priority. If you’d like to exchange your order, contact concierge@drmarnie.com within 30 days of your purchase confirmation, and we’ll take care of it.