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Frequently Asked Questions

Products

How are DR. MARNIE products different?

Every formula is created by board-certified dermatologist Dr. Marnie Nussbaum, drawing on over 20 years of clinical expertise treating patients in her New York City dermatology practice. Designed for visible results and long-term skin health, our products combine medical-grade actives with innovative textures and advanced delivery systems for maximum efficacy. Each formula is dermatologist-tested, clinically proven, and safe for all skin types.

Are your products clinically tested?

Yes, every producy undergoes independent clinical and consumer testing to measure improvements in skin firmness, smoothness, radiance, and hydration—instantly and over time.

Who are DR. MARNIE products for?

Our skincare collection is ideal for anyone noticing visible changes in their skin tone, texture, or elasticity, whether due to aging, stress, or environmental factors. If you're looking for lasting, clinical results, our products are for you.

Can I use your products if I get Botox, fillers or procedures?

Absolutely. In fact, DR. MARNIE products are designed to enhance and extend professional aesthetic treatments like injectables, lasers, and radiofrequency. Each formula helps keep your skin balanced, hydrated, and healthy between appointments for longer-lasting results.

Where are DR. MARNIE products made?

Our products are developed in New York City by Dr. Marnie and formulated in partnership with a leading skincare lab in Seoul, South Korea.

How and when should I use the products?

You’ll find step-by-step directions on each product page. For personalized guidance, email concierge@drmarnie.com anytime.

How do I find my Facial Serum shade?

Our two tinted serum options provide the same skincare benefits as the Clear serum—just with a touch of sheer coverage.

• Radiant Neutral: best for fair to medium skin tones
• Golden Neutral: best for tan to deep skin tones.

How do I prime the applicators?

Before your first use, press down on the pump or ledge below the silver applicator tip several times until the product dispenses smoothly.

Why can’t I see how much product is left?

Our opaque packaging protects formulas that are sensitive to light and air, keeping them fresh, potent, and effective down to the very last drop.

Shipping + Returns

How can I return my DR. MARNIE order?

If your order isn't the right fit, we're happy to help. Please contact concierge@drmarnie.com within 30 days of receipt, and our team will guide you through the return process.

How do I track my order?

Once your order ships, you’ll receive a confirmation email with tracking details. Please note it may take up to 24 hours for tracking updates to appear.

How much is shipping?

Orders over $50 ship free within the continental U.S. For smaller orders, shipping costs vary by location, but typically average around $10.

What if my package is lost or misdelivered?

If your order appears lost or misdelivered, please email concierge@drmarnie.com within 14 days of your shipment notification.

What if my Dr. Marnie product arrives damaged?

Email us with photos and your order number. We will replace or refund based on the situation.

Do you ship internationally?

Yes, we offer international shipping to the UAE, Australia, Canada, the UK, the EU, and many countries across Asia, including Japan, South Korea, Singapore, and Hong Kong. Shipping rates and delivery times vary by destination. If you have questions about a specific destination or need help with an international order, contact our team at concierge@drmarnie.com.

How long does shipping take?

Orders ship within 2 days and usually arrive within 1–4 business days, depending on your location. You’ll receive tracking updates as soon as your order ships.

My order says “delivered” but I haven’t received it. What should I do?

Sometimes carriers mark packages as delivered before they actually arrive. If your order hasn’t shown up within 2 days, email concierge@drmarnie.com, and we’ll help locate it.

Can I edit, change, or cancel my order?

If you need to make changes or cancel your order, email concierge@drmarnie.com with your order number as soon as possible. If your order hasn't shipped yet, we'll do our best to make the update.

Can I exchange my Dr. Marnie product?

Absolutely, your satisfaction is our top priority. If you’d like to exchange your order, contact concierge@drmarnie.com within 30 days of your purchase confirmation, and we’ll take care of it.

Ingredients

What active ingredients are in your products?

We use clinically proven, dermatologist-approved actives like peptides, vitamin C, niacinamide, hyaluronic acid, and bakuchiol—all at effective concentrations. Each ingredient is hand-picked and formulated to work together for maximum results without irritation. You won't find parabens, sulfates, synthetic fragrance, drying alcohols, or harsh preservatives in our formulas.

Are your formulas clean, vegan, and cruelty-free?

All of our products are vegan, cruelty-free, and Leaping Bunny certified. We prioritize clinically safe formulations without known irritants and unnecessary additives.

Will DR. MARNIE products make me break out?

No, our formulas are dermatologist-developed, non-comedogenic, and suitable for all skin types, even sensitive or acne-prone skin.

Can I use your products if I’m pregnant or breastfeeding?

Many of our ingredients are safe for pregnancy and breastfeeding, but we always recommend consulting with your doctor before introducing any new skincare during this special time.

How long do the products stay potent?

Our airless pump packaging protects against air and bacteria, keeping formulas fresh and potent throughout its lifespan:

• Facial Serum: 12 months
• Wrinkle Pen: 12 months
• Lip Serum: 18 months

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